For the past 5 years I have had a food blog called STACEY SNACKS (in case you thought you were on Smitten Kitchen's blog).
Every few months I receive an email from a disgruntled person who is complaining that they bought a bag of Stacy's Pita Chips and half the bag was broken.
I usually reply with "I will let my quality control dept. know about it, thank you."
But this one, I could not